Supports for Families and Children

BC Centre for Ability Supported Child Development
Services currently provided: Linking and supporting families with special needs children and their childcare providers. Currently prioritizing service to essential care workers’ children.
Contact: If child is currently connected to SCD, contact New families call 604-451-5511 ext. 424 (2020/04/07)


Burnaby Family Life
Services currently Provided:
- Counselling and Pregnancy Outreach over the phone.

- Pre & Post Natal outreach and education through phone, email, and Zoom. Contact for more information.
- Outreach to families from Family Drop ins over phone. 

- Virtual Mother Goose Groups Creating art boxes (for children 0-8years) to distribute to families in need: art n craft activities that are age appropriate and encourage basic science, art and language learning through play.
- Farsi Nobody’s Perfect and Facilitator: Online sessions for families (contact Sangeeta Bhonsale:

- Virtual Guest Speaker Series: Expert advice for parents/caregivers to deal with the fears, anxieties and concerns created by the COVID 19 situation (details for all will be posted on their social media channels as well as sent through BIAC e-newsletter by next week – contact Sangeeta Bhonsale:
- Childcare available for essential service providers (2020/03/31) – inquire at
Services that have been cancelled: Family Drop-in Programs, Family Life Education Programs, LINC Child-minding Services (LINC classes are also suspended).
Where to find updates:
Website, Twitter, Facebook, or call 604-659-2205


Burnaby Neighbourhood House
Services currently provided:
- Phone check ins.
- Grocery shopping and other essentials for families who are isolated and can’t get out but can afford to pay.
- Food security for low income families – delivery of donated food bags to families who are isolated; grocery food cards (dependent on donations) for families who can still get out to shop.
- Support with connecting to any other needs that are identified.
- Virtual programming, will include – groups; children’s activities; parenting resources – connections to partners who are doing programming.
- Literacy support for filling out forms online (call South House to set up an online appointment).
- Practical support for applying for EI/economic/rent issues (call to make an online appointment). (2020/04/07)

Staffing information: Three outreach workers working fulltime via text and phone.

Where to find updates: Website, Twitter, Facebook
Contact: 9:30-4:30 Monday to Friday. Burnaby South House: 604-431-0400. Burnaby North House: 604-294-5444. Simone Brandl:


Cameray Child and Family Development
Community-based agency serving individuals and families. Services include counselling, education, outreach and advocacy.
Services currently provided:
- Online support groups.
- Mother Goose.
- individual support (calls or videos).
Staffing information: All staff are accessing email and voicemail accounts during their regular business hours.
Where to find updates: Website, Twitter, Facebook
Contact: 604-436-9449 or email Person to contact for more information is Stefanie Poli:

ISSofBC Services

  • Online Workshops on various topic such as Self-care, Citizenship preparation etc.

  • Online tutors for homework support for families with limited English.

  • Online seniors support group to Increase social connection and link clients to support services  

  • Support groups for Tigrinya and Arabic speaking women. 

Services are provided by phone, smart phone and Zoom

To contact staff for service please call the office at 604-395-8000.

Office Hours: 9am to 4:30pm Monday to Friday.

COVID-19 Call Centre and Website
Burnaby-specific information about COVID-19.
Where to find updates:
Contact: Call 604-570-3800 (8am to 6pm) or email


Family Services of Greater Vancouver
Outreach support and information sharing.
Services currently provided:
- Newsletter - emailed daily with children's activities and parent supports and information.
- Outreach support via phone and Facetime (compatible only with iPhones or other Mac devices).
Contact: Anita Olson at


Fraser Health
Online medical and emotional supports/resources for families
Contact: email Melody Monro at


Information Children
Call for referrals – available for essential care workers.
Services currently provided: All parenting needs, concerns and questions answered on their phone helpline 778-782-3548 Monday to Friday 9-5.
Staffing information: All staff are accessing email and voicemail accounts during their regular business hours.
Where to find updates:
Website, Facebook
Contact: Helpline is 778-782-3548 (9-5 Monday to Friday) or parents can email  


Spirit of the Children Society
ECD cultural worker, teachings, and prayers. Currently updating their web presence to better support the community.
Services currently provided: Services continue via e-mail, Facebook, or text.
Staffing information: All staff are accessing email and voicemail accounts during their regular business hours.
Contact: Text 604-524-9113, contact via
Facebook or email Person to contact for more information is Wanda Edgar:


YMCA / Child Care Resource & Referral CCRR
Services currently provided: Acting as central coordinator in BC for essential workers needing childcare for 0-5 year olds. For children 5-12, essential services workers are to contact child’s school, or, if needing coverage for shift work (ie non school hours) CCRR will try to help.
Where to find updates:
Website, YMCA’s COVID-19 updates
Contact: Call 604-294-1109 to talk to the local Burnaby office
Contact information for essential service workers: send email to or call 604-931-3400 about the essential services childcare plan – primarily for 0-5 year olds but may be able to help with school age.

Having Conversations with your children about COVID-19